|About Us YF Jewellery Limited is a UK based online jewellery shop selling handmade designs and selections by Venezuelan jewellery designer Yuleima Fernandez. Our mission is to provide high quality, unique handmade jewellery products and accessories with a creative and sophisticated appeal. We hope you enjoy visiting our site and are keen to continue developing and improving our products and services. If you have any thoughts and comments please email us.|
|Making A Purchase Making a purchase on our site is designed to be as easy as possible. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.|
We accept credit card payments through our provider Paypal (as used by Ebay). If you are shopping from outside of the UK your order will automatically be converted to your local currency by our service provider.
We accept Visa and Mastercard amongst other common credit and debit cards. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone or over the Internet.
When you receive an order confirmation this is to indicate that we have received your order. This order confirmation is not a contract between YFJ Limited and you.
Once your order is ready we will contact you via email with an attached invoice. This is an acceptance of your order and will constitute a contract between you as a buyer and YFJ Limited as the seller.
We include this term to protect us in the case that a mistake, technical fault or human error has occured on the YF Jewellery website or administration process, In particular this applies to inadvertent errors in pricing and/or unexpected changes that may effect ability to deliver the requested order. In any of these cases, we will always contact you first to ensure that continuation of the order and payment is acceptable..
|Shipping And Handling Free shipping and delivery on all orders over £150*.|
The below standard delivery charges apply to all other orders.
United Kingdom: £3.95*.
Your order will be despatched within 3 working days and your order should arrive within 7 working days.
Note: Your order may require a signature on receipt.
Overseas shipping and delivery:
Eire and the Channel Islands - £5.00*
Europe - £8.00*
USA/Canada - £12.00*
Elsewhere - £16.00*
Please allow up to 10-14 days for oversees deliveries.
UK Overnight: £7.00
Within 2 days to Europe: £12.00
Within 2 days Eire and the Channel Islands: £8.00
If you wish to receive your items sooner please choose one of the above when placing your order.
Deliveries outside the EU may be subject to local import duties. Please note that these are charges levied by revenue and customs (government) in the country of delivery and YF Jewellery have no control over these potential costs.
*In very rare cases there may be additional shipping / delivery costs. In these cases YF Jewellery will contact you with details prior to processing your order and no payment will be executed without your express permission.
To contact us from overseas, please email:
|Delivery Schedule Orders are usually despatched within 3 working days and delivery is within 5 - 14 working days from placing your order dependent on the delivery location (please see Shipping + Handling for addtional details).|
|Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would prefer not to wait.|
|Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. YF Jewellery do not include VAT on orders outside of the UK and European Union. However, your country may apply tax levies (such as VAT) locally in some cases.|
|Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.|
Our site and your payments are secured with standard SSL security. To ensure that you are processing your payment in the designed secure environment, please check for the closed padlock in the bottom corner of your browser. If the padlock is broken do not continue with your order without checking your computer for viruses. If your computer is fully protected and the problem persists please contact us at your earliest convienience at email@example.com.
|Guarantee YFJ aim to deliver high quality jewellery products and services. All items are selected, designed, and crafted to meet these requirements. If you are not completely satisfied with your purchase we operate a 14 day return, refund or exchange policy (please see Returns Policy).|
Please note that YFJ products are handmade with each piece individually crafted. Although designs will look almost identical to images featured on the site there may be minor differences in the design of the product you receive.
Our guarantee is in addition to your statutory rights.
|Reaching Us If you need to reach us, please email us using the link on the store page or the email below.|
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Additional General Data Practices
By visiting the YF Jewellery website you are accepting and consenting to the practices described in this document. We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We keep it on a secure server and we fully comply with the Data Protection Act 1998 and the Privacy and Electronic Communications Regulations 2003.
When you shop on our site, we will ask you to input and will collect personal information about you. We may also collect information about where you are on the internet (eg the URL you came from, IP address, browser type, etc...). This is all part of a standard monitoring process designed to help us improve the quality of our service.
We use your information only for the following purposes:
* Processing your orders
* For statistical or survey purposes to improve this website and its services to you
* To administer this website
* If you consent, to notify you of products or special offers that may be of interest to you.
You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communicatinos (EC Directive) Regulations 2003.
|Returns Policy If you're not completely satisfied with your purchase, please return it to us unused, in its original packaging within 14 days for an immediate refund or exchange.|
For hygiene reasons earrings are not returnable or refundable.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Also By at:www.themarkettown.com